What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is over quota. Why it won't let me upgrade?

    Asked by barefoottours on May 30, 2016 at 01:49 PM

    please help us we are unable to upgrade via the portal. we are over quota

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    JotForm Support

    Answered by Kevin_G on May 30, 2016 at 02:15 PM

    I have checked your account and I could see you were over-quota; however, when I was checking your account I would see you were able to upgrade successfully and your account is now on gold monthly subscription. 

    So your account is not over-quota anymore, you can also check this and your invoices by following this guide: How-to-Check-Invoices

    Please do let us know if you have questions, we will be glad to help you.