What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get forum responses to my email?

    Asked by PandagonStudios on May 30, 2016 at 09:51 PM



    I have been using this forum building service for around a year and never had an issue until now. Whenever anyone submits a forum from my website that I created using jotform's tools, I'm no longer getting them sent/ forward to my email. They are being saved, but not forwarded. I looked at all my settings as I have not changed anything. Everything seems to check out. I have also tried to sent out a test email and nothing is being sent out. (See Screenshot). Can you please help?





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    JotForm Support

    Answered by Chriistian on May 30, 2016 at 10:02 PM

    Your email address appears to have been added to the bounce list, which is why you are not receiving any email notifications. I have now removed your email address from the bounce list, so you should receive the next notifications successfully.

    To learn more about the bounce list and how to remove an email address from it, please follow this guide: How to Remove Your Email Address from Bounce List
    Please do let us know if you need further assistance.