What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why only one entry is allowed in my form?

    Asked by marinetrades on June 02, 2016 at 04:07 AM

    Hi, I created a free account then created a form, then embedded it in an HTML page and tested it. It worked fine first time but on the second test I got a message telling me I could only use the form once. Why is that? I checked what is provided with a free account and it allows more than one submission, but doesn't mention anything about what I have just experienced.

    I haven't included a URL because it is in a secure folder and you won't get access.



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    JotForm Support

    Answered by ashwin_d on June 02, 2016 at 04:43 AM

    Hello Barry,

    I'm sorry for the trouble caused to you.

    I did check your form and found that you have set the "Unique Submission" as "Check Cookies only". That is the reason why you are unable to submit your form more than once. Please check the screenshot below:

    Please be noted that "Use Cookies(Loose Check)" as unique submission will only allow form to be submitted only once per browser. 

    Please disable the "Unique Submission" by selecting "No Check" and that should solve your problem.

    Do get back to us if you have any questions.

    Thank you!