What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Data Security | How to make sure uploaded documents are not stored in jot form server?

    Asked by NestleIndia on June 02, 2016 at 05:53 AM

    I used the auto submission deleter, to make sure the data is not stored in jot form server. But in the google sheet where the data is stored has a segment Uploads which has a link to jot form showing the uploaded document is stored in the jot form server. PFB screenshot of the same.

     

    Page URL:
    https://www.jotform.com//?formID=61523545785462

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    JotForm Support

    Answered by beril on June 02, 2016 at 07:40 AM

    Even if you delete your submissions and uploaded files from your account, the data will be stored in our data center for one month. After a month, we are deleting your data. The data received from the JotForms and stored on our servers is encrypted and secured. All our security certificates support high-grade 256-bit encryption. JotForm can also be used in an HIPAA compliant way. Please go through the following link that explains more about security and encryption features of JotForm.

    http://www.jotform.com/answers/333046-is-JotForm-HIPAA-Compliant

    We are also Safe Harbor certified. Please check the guide below for more information:

    http://www.jotform.com/privacy/

    You can also enable the encryption on your form. This will make your form submissions encrypted before they are submitted. to Jotform Servers. At that situation, you will be the only one holding the private key. Nobody except you can access your data. To do that, please check the guide below for more information:

    http://www.jotform.com/help/344-What-Are-Encrypted-Forms-and-How-to-Use-Them-as-Expert

    If it is still not enough, you can use FTP to send the submissions directly to you, if you have your own server. The information about that action is provided on the following link:

     http://www.jotform.com/help/177-How-to-Enable-FTP-on-Form-Submissions

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.