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  • Profile Image

    Required field info is not being emailed to me

    Asked by SELC on June 02, 2016 at 06:27 PM

    On my June 11th form I have "how many in your party?" as a required field- however when results are emailed to me, it doesn't show on the PDF.  I need this info, is there another way to find it? And how do I fix it?

    required field not being emailed
  • Profile Image
    JotForm Support

    Answered by jonathan on June 02, 2016 at 09:39 PM

    Hi,

    Can you share to us the URL of your form that have the issue? Also, if the form is embedded on a website share the URL of the website also so that we can check the actual form in used.

    Most of the common reason for failed required validation failing on embedded form is due to script conflict. If the form was emebdded on a website using its script, there is possibility of script clashing between the form and those in the website.

    You can also try re-embedding the form on the website using its iframe embed instead. 

    User guide: Getting-the-form-iFrame-code

    Let us know if still not resolve.

     

  • Profile Image

    Answered by SELC on June 03, 2016 at 01:45 PM
    Hi the URL is
    https://form.jotform.com/61525232205141
    It's being shared in a mailchimp email- not on a website. Thank you for
    your help.
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 03, 2016 at 02:11 PM

    I have inspected form you provided and your field "How many in your party?" is hidden, so your users did not saw that field on your form and they were not able to enter data. 

    The reason your field is hidden is because of the conditions that you have set inside of your form. Your field "How many in your party?" is conditional, however your other conditional fields are deleted from your form and because of that your conditions for "How many in your party?" field stop working.

    You need to delete or disable conditions for fields that are deleted from your form or set them correctly for the fields that exist on your form. 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by SELC on June 03, 2016 at 02:45 PM
    thank you thank you thank you!!
    ...