What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I don't receive email notifications

    Asked by feestdjwilco on June 04, 2016 at 06:16 AM

    i don't receive mail anymore

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on June 04, 2016 at 08:10 AM

    Your email address is in the bounce list which is why you are not receiving the notifications.

    I have remove it now from the bounce list. You should be able to receive new emails. I checked your notifications and I can see that it is configured properly.

    Please try whitelisting our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check this related guides:

    Hope that helps. Thank you.