As an administrator I am not receiving the notification emails

  • Profile Image
    luisaemilia
    Asked on June 06, 2016 at 01:40 PM

    Hi,

     

    I have several forms embedded in my site. However from a month ago, I am not receiving any notification in my inbox, eventhough every form is set up with that function.

     

    How can I correct this issue?

     

    Thank you so much,

  • Profile Image
    Jan
    Answered on June 06, 2016 at 04:02 PM

    You are correct, the notification settings are properly configured. However, I've found out that your email address is in the bounce list. This is the reason why you are not getting the notifications.

    I have removed it now from the bounce list. You should be able to receive new notifications now.

    You might want to request to your email provider to white list our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    These guides are helpful as well:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Thank you.