What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Feedback & Lightbox seems not working :(

    Asked by shrmindia on June 07, 2016 at 11:49 AM

    Hi seems I'm having a conflict with JS as my Feedback & LightBox doesn't seems working on my website.

    Can you help me guys? 


    Here's the code and I'm trying on Localhost:

    <script src="https://form.jotform.me/static/feedback2.js?3.3.REV" type="text/javascript">

          new JotformFeedback({

            formId: "61584969666477",

            buttonText: "#SHRMI16 - Updates",

            base: "https://form.jotform.me/",

            background: "#F59202",

            fontColor: "#FFFFFF",

            buttonSide: "bottom",

            buttonAlign: "center",

            type: false,

            width: 700,

            height: 500



  • Profile Image
    JotForm Support

    Answered by Charlie on June 07, 2016 at 01:19 PM

    Could you please provide us the website where the conflict is happening?

    I tried your embed code and pasted it on a sample HTML page I created, here it is: https://shots.jotform.com/charlie/sample-lightbox.html. It is working as expected. If your website is loading a lot of different JS libraries like jQuery, then there is a high change that you'll have a lot of script conflict. Unfortunately, we cannot do anything about it, you could you the $.noConflict of jQUery, here's the documentation page about it: https://shots.jotform.com/charlie/sample-lightbox.html 


    Now if you still want to have a lightbox or modal like display on your forms, then I believe you need to setup your own modal or lightbox on your website. Then embed the form using the iFrame code.

    In my case, here's how I'll do it:

    1. If my website is loading jQuery, then I'll use jQuery's Dialog element to wrap the iFrame embed code on it. Here's the specific documentation page for it: https://jqueryui.com/dialog/ 

    2. Now I'll embed my JotForm form's iFrame code on that element.


    I hope that helps.