What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Our form is not loading correctly

    Asked by acase on June 08, 2016 at 12:07 PM

    Form is not loading with background and all the hidden/conditional fields are showing???? Need help asap.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on June 08, 2016 at 01:35 PM

    The form is working fine upon checking it to my end:

    Based on your screenshot, it seems that the form scripts and CSS are not working. If you are connecting to a private network, make sure to check and allow connections through Jotform. 

    If the form is embedded, I would suggest using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code