What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I used a template to create a form, but the link is disabled.

    Asked by Kamace on June 11, 2016 at 09:03 PM

    I can pull it up in my saved forms, but when I email the link, it says it is disabled.

    Page URL:

  • Profile Image

    Answered by Boris on June 12, 2016 at 01:49 AM

    Your form is asking for credit card details, such as depicted in the following image:

    Collection of credit card or banking details is considered a phishing activity and is strictly forbidden by our terms:


    The only way to receive payments through your forms is by using one of our existing payment tools, which integrate in a fully PCI DSS compliant way with the payment processor of that tool:



    In order to have your account reactivated, please make sure to remove the currently existing credit card related form fields from your form. If you want to receive payments through your JotForm forms, then please make sure to set up one of the available payment tools as described in the above linked guides.

    Thank you.

  • Profile Image

    Answered by Kamace on June 12, 2016 at 04:26 PM

    Ok, thank you.  I removed the payment request.  How soon will my account be reactivated?

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 12, 2016 at 05:28 PM

    Your account is now reactivated. Your forms should now be back online. Kindly check.