What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pricing - What is a 'form view' vs. a 'submission?' How is the storage space consumed? We are tyring to understand which level service we need.

    Asked by Todd Schaeffer  on June 14, 2016 at 11:05 AM

    We are trying to understand how our needs align with your pricing model.  To help make the best decision, can you explain the concepts of the 'submission' vs. 'storage space needs' vs. 'form views?'




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    JotForm Support

    Answered by EltonCris on June 14, 2016 at 12:58 PM

    Hello Todd,

    Form Views - When a user view your form through a link or on the page where it is embedded, that is counted as form view. You can get more information here https://www.jotform.com/blog/191-Announcing-Pricing-Modification-Form-View-Limits.

    Submissions - When a user submits the form, that is counted as a submission.

    Total Submission Storage - This is basically the total number of submissions made into your forms. For free users, you can store up to 500 submissions in your account. If you have 600 submissions in your account, the most recent 500 submissions will be kept and the older 100 submissions will be deleted. However, you can always backup or download all your form submissions

    If you have further questions, do let us know.