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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditionals are not working when accessing the form via Internet Explorer

    Asked by kumc on June 14, 2016 at 01:09 PM

    There are a few hide/show conditions that are working when our form is viewed in Firefox or Chrome, but do not work at all in Internet Explorer (IE) -- specifically IE 11.

    Direct link to the form:


    Any ideas on how to resolve?



    Page URL:

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    Answered by WebServ on June 14, 2016 at 02:23 PM

    Same thing happening on my form. 

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    JotForm Support

    Answered by Kiran on June 14, 2016 at 04:04 PM

    We are sorry for the inconvenience this may have caused. We have experienced a temporary some with accessing JotForms using Internet Explorer browser and this has been fixed for a while. Please check now and let us know if you are still experiencing the issue. We will be happy to assist. 

    Thank you! 

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    Answered by kumc on June 14, 2016 at 04:49 PM

    Thanks, it looks like the conditionals are working again (and the script errors are gone).

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    JotForm Support

    Answered by Kiran on June 14, 2016 at 05:57 PM

    Thank you for the confirmation. We appreciate your patience and understanding in this regard. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!! 

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    Answered by hreetz on July 07, 2016 at 05:49 PM

    I just posted this same issue.  I didn't look here first to see that it been addressed, but it's not fixed for me.
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    JotForm Support

    Answered by Kiran on July 07, 2016 at 08:48 PM


    I have moved your question to a separate thread and shall be addressed there shortly.


    Thank you!