What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Disabled account due to space limit

    Asked by segsystems on June 14, 2016 at 02:46 PM


    Our account was disable due to a client that uploaded a bunch of large files.

    This is not a normal occurrence for us so I do not want to upgrade to a different plan.

    I would have seen that they were deleted but I was out of town the last three days.

    Please advise as we need this back up for clients to upload.



    Gina DeKoning



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    JotForm Support

    Answered by Mike on June 14, 2016 at 04:43 PM

    Thank you for contacting us.

    The space is used by the 'File Upload Form' which is currently located under the Archive folder.

    I would like to suggest opening submissions, downloading the files and then removing old submissions to clear some space.

    In the meantime we have re-activated your account.

    If you need any further assistance, please let us know.