Disabled account due to space limit

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    Asked on June 14, 2016 at 02:46 PM


    Our account was disable due to a client that uploaded a bunch of large files.

    This is not a normal occurrence for us so I do not want to upgrade to a different plan.

    I would have seen that they were deleted but I was out of town the last three days.

    Please advise as we need this back up for clients to upload.



    Gina DeKoning



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    Answered on June 14, 2016 at 04:43 PM

    Thank you for contacting us.

    The space is used by the 'File Upload Form' which is currently located under the Archive folder.

    I would like to suggest opening submissions, downloading the files and then removing old submissions to clear some space.

    In the meantime we have re-activated your account.

    If you need any further assistance, please let us know.