- Jerranna CannadyAsked on June 15, 2016 at 08:20 PM
We have a JotForm on our website for customers to request quotes from and it is not sending the requests.Page URL:
- JotForm SupportChriistianAnswered on June 15, 2016 at 10:08 PM
It appears that your email address info@*********usa.com was added to the bounce list, which is why you are not receiving the email notifications. I have now removed the address from the bounce list so you should receive the next notifications successfully.
For more information on the bounce list and how to remove an address from it, please check out this guide: How to Remove Your Email Address from Bounce List. Regards.
- Jerranna CannadyAnswered on June 15, 2016 at 10:45 PMThank you. Can you provide our account information to log in since our web
guy is MIA?
- JotForm SupportjonathanAnswered on June 15, 2016 at 11:45 PM
Where you refering to the account/username fishe24271
You can reset the login password using the 'Forgot Password' link in the login page https://www.jotform.com/login
Let us know if you need further assistance.