What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is not sending email

    Asked by Jerranna Cannady  on June 15, 2016 at 08:20 PM

    We have a JotForm on our website for customers to request quotes from and it is not sending the requests.

    Page URL:

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    JotForm Support

    Answered by Chriistian on June 15, 2016 at 10:08 PM

    It appears that your email address info@*********usa.com was added to the bounce list, which is why you are not receiving the email notifications. I have now removed the address from the bounce list so you should receive the next notifications successfully.

    For more information on the bounce list and how to remove an address from it, please check out this guide: How to Remove Your Email Address from Bounce List. Regards.

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    Answered by Jerranna Cannady  on June 15, 2016 at 10:45 PM
    Thank you. Can you provide our account information to log in since our web
    guy is MIA?
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    JotForm Support

    Answered by jonathan on June 15, 2016 at 11:45 PM

    Where you refering to the account/username fishe24271 

    You can reset the login password using the 'Forgot Password' link in the login page https://www.jotform.com/login

    Let us know if you need further assistance.