Form is not sending email

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    Jerranna Cannady 
    Asked on June 15, 2016 at 08:20 PM

    We have a JotForm on our website for customers to request quotes from and it is not sending the requests.

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    Chriistian
    Answered on June 15, 2016 at 10:08 PM

    It appears that your email address info@*********usa.com was added to the bounce list, which is why you are not receiving the email notifications. I have now removed the address from the bounce list so you should receive the next notifications successfully.

    For more information on the bounce list and how to remove an address from it, please check out this guide: How to Remove Your Email Address from Bounce List. Regards.

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    Jerranna Cannady 
    Answered on June 15, 2016 at 10:45 PM
    Thank you. Can you provide our account information to log in since our web
    guy is MIA?
    ...
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    jonathan
    Answered on June 15, 2016 at 11:45 PM

    Where you refering to the account/username fishe24271 

    You can reset the login password using the 'Forgot Password' link in the login page https://www.jotform.com/login

    Let us know if you need further assistance.