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  • Profile Image

    auto generated submission

    Asked by mypgsts on June 19, 2016 at 10:51 PM

    Dear Sir/ Madam, 

    I received 10+ auto-generated submission from my clients without his knowledge (as per attached), could you help to check whats' the problem and how to fix it? My username is mypgsts.

    Thank you.

     

     

    Page URL:
    http://mypgsts.weebly.com/ticket-ordering

    Screenshot
    problem check attached and
  • Profile Image
    JotForm Support

    Answered by liyam on June 19, 2016 at 11:40 PM

    Hello,

    It's possible that he had the thank you page of his last submission open in one of the tabs on his browser. So everytime he closes the browser and opens it, it requests to make a submission. 

    To prevent this, you can try enabling your unique submissions option on your form and set the restriction to check cookies only. You can refer to this user guide to learn how to set this option: 
    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    If you have questions, please do let us know.

    Thanks.