What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not getting email notifications?

    Asked by TrickDog on June 21, 2016 at 06:52 PM

    Sent a test email from my website and it did not arrive. I realize I have not used this account in a while and perhaps due to the inactivity it has been dropped.

    Page URL:

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    Answered by lgvalencia on June 21, 2016 at 07:12 PM

    Did you configure the email properly? May be a field is wrong.

    You can edit your email notification / autoresponder configuration and replace the information.


    If this still not work, I suggest you to check if the email is fine. Check your domain and access to your email and see if the configuration is fine.

    Hope to help with this, if it doesn't, please don't doubt to post it.

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    JotForm Support

    Answered by Kevin_G on June 21, 2016 at 09:00 PM


    I checked your email address and I can see it is not in our bounce list, and this is the reason why emails are not sent. 

    I checked the email notified for this form http://www.jotform.com/form/2942009843 and I can see there is missing data: 

    Sometimes when there is missing sender name or missing reply-to email address some email providers will not receive the email, this is why I suggest you to follow this guide in order to avoid problems with emails: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If the issue still persists, please ask your email provider to white-list our IP addresses: Whitelisting-JotMails-IP-Addresses

    You can also check the email history and find that emails are being sent, here is the guide to do it: How-to-View-All-Your-Form-Email-History

    Hope this helps. 

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    Answered by TrickDog on June 22, 2016 at 10:45 AM
    Thanks for getting back with me. I was able to resolve the problem and things are working fine. Appreciate the prompt response to my issue.

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    JotForm Support

    Answered by Kevin_G on June 22, 2016 at 11:53 AM

    Glad to know you were able to resolve the problem.

    If you need more help, please let us know, we will be glad to help you.