What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by jamieb2015 on June 22, 2016 at 07:00 AM



    When ever our customers fill out our forms, we are not receiving them via email?


    Can you check this please ASAP and let us know what is causing this?

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    JotForm Support

    Answered by John_Benson on June 22, 2016 at 08:56 AM

    The reason why you aren't getting emails from JotForm is because you are in the bounce list.

    Don't worry I've removed your email from the bounce list. You should be able to receive email notifications again since your notification is set up properly.

    You might also need to whitelist our mail servers and IP addresses, here's a guide: Whitelisting JotMails IP Addresses

    Also, kindly check these related guides:
    How to Remove Your Email Address from Bounce List
    How to Setup Email Alerts to Prevent Email Bouncing Related Issues

    Let us know if you need further assistance. Thank you!