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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting submissions from the website, although it says Thank you Submitted

    Asked by Kim  on June 22, 2016 at 08:18 AM

    I did a test and a client stated that they submitted forms; however, it's not coming through.

     

    Please assist!!!

    Submissions thank Getting not getting
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    JotForm Support

    Answered by KadeJM on June 22, 2016 at 11:02 AM

    It seems to me based on your issue that if a client is telling you they submitted on your embedded form and you didn't receive it you are probably referring to not receiving the email notification.

    Have you tried logging into your account to see if the submission is there in the submission viewer?

    Please see https://www.jotform.com/help/269-How-to-View-and-Export-Form-Submissions.

    If it's not going to your email address then you may first want to check your spam folder and additionally I would recommend these two guides below to assist you further:

    1 - https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

    2 - https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues 

     

    If you are still having a problem with this then please provide us with a link to your embedded form so that we may investigate this problem further.