What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrading of JotForm and lost information

    Asked by stbf on June 23, 2016 at 06:15 AM

    I've only just been forwarded the emails regarding downloading the information prior to the requirement to upgrade (the emails go to a centralised inbox and the Administrator took thought the emails were spam and was deleting them, until the 'account disabled' email was received!). 

    Is there anyway I can retrieve the lists built up, which should have been downloaded previously?




    Marketing Coordinator, STBF

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    JotForm Support

    Answered by BJoanna on June 23, 2016 at 08:21 AM

    I am not exactly sure what was deleted. Did you deleted your email Notifications that you received when your form were submitted? 

    If email were deleted from your trash folder it is not possible to recover them. However you can still view submissions that you received on submission page of your form. Inside of this guide you can find how to do it: https://www.jotform.com/help/269-How-to-View-and-Export-Form-Submissions 

    You can also download form submissions as Excel/CSV/PDF:


    You can also download all of your data on Data page of your account. 

    Hope this will help. Let us know if you need further assistance.