What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What are the benefits associated with paid subscription plan in JotForm?

    Asked by Bethchoike on June 23, 2016 at 04:35 PM
    What are the benefits associated with paying for the use of the forms? For example I had no idea that the form wasn’t working and for how long it hasn’t been working so I may have lost several potential applicants because of it. If we paid for the service does someone monitor the form to ensure it’s always up and running? I think I fixed the issue myself by the way.
    paid plan
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    JotForm Support

    Answered by jonathan on June 23, 2016 at 05:48 PM

    Hi,

    You can also review the different options available for the subscription packages in the JotForm Pricing page

    At JotForm, every single user (yes, even free!) has complete access to all of our features. Purchase the plan that is right for your needs, depending on how many form submissions, file upload space, and sub-users that you require.

    For example I had no idea that the form wasn’t working and for how long it hasn’t been working so I may have lost several potential applicants because of it.

    The form by default have Notification E-mail attached to them. So if the form have issue, most likely you will not be receiving the notification email as well. That is one way you can monitor if there is something amiss on your form/s.

    If we paid for the service does someone monitor the form to ensure it’s always up and running?

    We have 24/7 support available. So if there is issue on our end, we will always be available on hand.

    Hope this answers your questions. Let us know if you need further assistance.