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    Email notifications are not being sent to my email address

    Asked by Louisaz on June 27, 2016 at 12:25 AM

    I've followed the instructions very carefully. Email notifications are not being sent to me at ltgargaz@q.com. They used to be sent and for some reason, they are no longer being sent. Likewise, test messages are not being sent to my email address. I must constantly look at the INBOX for new form submissions. This is a real nuisance. I need your help.

    Thanks,

    Louis



    This is a re-post of a comment on Why I am not Receiving Email Notifications?

    email notifications
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    JotForm Support

    Answered by Welvin on June 27, 2016 at 03:46 AM

    There were failed logs for the given email address, but your most recent submissions are shown as sent. Please check your spam folder if nothing is in your inbox. The following are your recent submissions:

    https://support.jotform.com/emails/5770a023c729b4d9958c1bc2

    https://support.jotform.com/emails/5770a022c729b4d9958c1bc1

     

    Your last form ID is http://www.jotform.us/form/43145685969168. Based on your form settings, you are using your personal email as the sender email of the form. I would suggest switching it back to noreply@jotform.com and test it. If you want to keep your own email as the sender, please use the SMTP method instead of the current verification method. Here's our guide for SMTP: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    I hope this helps.