What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    users continually getting put on bounce list

    Asked by americom_jf_admin on June 27, 2016 at 03:31 PM

    We have several users that are getting put on your bounce list daily. These are people that have never had an issue before now.


    We use Office365 for email and I have even added the jotform.com domain to our whitelist.


    Is it possible to see the bounced message's header so I can figure out why they are getting bounced?


    email addresses:

    celeste.sommers@americomtech.com (removed from bounce list a few minutes ago)

    terrence.riffle@americomtech.com (currently on bounce list)

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 27, 2016 at 04:43 PM

    Did you try white-listing all our domain names? If not, please do so,  as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Make sure to remove the email recipient from bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Let us know if you need more help.