users continually getting put on bounce list

  • Profile Image
    americom_jf_admin
    Asked on June 27, 2016 at 03:31 PM

    We have several users that are getting put on your bounce list daily. These are people that have never had an issue before now.

     

    We use Office365 for email and I have even added the jotform.com domain to our whitelist.

     

    Is it possible to see the bounced message's header so I can figure out why they are getting bounced?

     

    email addresses:

    celeste.sommers@americomtech.com (removed from bounce list a few minutes ago)

    terrence.riffle@americomtech.com (currently on bounce list)

  • Profile Image
    BDAVID
    Answered on June 27, 2016 at 04:43 PM

    Did you try white-listing all our domain names? If not, please do so,  as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Make sure to remove the email recipient from bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Let us know if you need more help.