- americom_jf_adminAsked on June 27, 2016 at 03:31 PM
We have several users that are getting put on your bounce list daily. These are people that have never had an issue before now.
We use Office365 for email and I have even added the jotform.com domain to our whitelist.
Is it possible to see the bounced message's header so I can figure out why they are getting bounced?
firstname.lastname@example.org (removed from bounce list a few minutes ago)
email@example.com (currently on bounce list)
- JotForm SupportBDAVIDAnswered on June 27, 2016 at 04:43 PM
Did you try white-listing all our domain names? If not, please do so, as we use Amazon SES method for "firstname.lastname@example.org" sender:
Make sure to remove the email recipient from bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Let us know if you need more help.