I'm not getting email notifications - why is that?

  • vikkirose80
    Asked on June 27, 2016 at 5:19 PM
  • David JotForm Support Manager
    Replied on June 27, 2016 at 6:43 PM

    The recipient email for this form was in bounce list, it has now bee white-listed: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Im not getting email notifications why is that? Image 1 Screenshot 20

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.