What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    submissions not going to email

    Asked by Project1000 on June 27, 2016 at 07:04 PM

    I'd like to know why I'm not receiving submissions for my form

    Submissions email receiving
  • Profile Image

    Answered by Project1000 on June 27, 2016 at 09:52 PM

    The email is contact@t*****a.com and je*****@t*****a.com

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    JotForm Support

    Answered by BDAVID on June 27, 2016 at 11:35 PM

    Only contact@t*****a.com was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    I have now white-listed it. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.