submissions not going to email

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    Project1000
    Asked on June 27, 2016 at 07:04 PM

    I'd like to know why I'm not receiving submissions for my form

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    Project1000
    Answered on June 27, 2016 at 09:52 PM

    The email is contact@t*****a.com and je*****@t*****a.com

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    BDAVID
    Answered on June 27, 2016 at 11:35 PM

    Only contact@t*****a.com was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    I have now white-listed it. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.