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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email notification not coming through

    Asked by philippaapril on June 27, 2016 at 08:04 PM

    I am not receiving (nor anyone else added to "recipients") notification emails when someone fills out the form. I have checked spam, but nothing. 

    Page URL:
    https://form.jotform.com/61736914606157

    email notification email through not coming through
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    JotForm Support

    Answered by Kevin_G on June 27, 2016 at 11:04 PM

    I have checked your form and I can see emails are being sent as normal, here is a log for a test submission that I have sent: 

    Please check the email history for your email addresses, here is a guide that will help you to check your email history: How-to-View-All-Your-Form-Email-History

    I can see you're using PayPal in your form, I would suggest you to enable the incomplete payment notification for your forms this way you will know when there is an incomplete payment, currently if there is no a payment, simply you will not be notified, here is the guide: How-to-Setup-Incomplete-Payment-Notification-E-Mail

    You may also enable IPN in your PayPal account so you will be notified as soon as you receive payments as well: How-to-Enable-IPN-for-Paypal

    If possible, please test your form again, you should be receiving emails, if you still do not receive emails, please let us know, we will be glad to help.