What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email notification not coming through

    Asked by philippaapril on June 27, 2016 at 08:04 PM

    I am not receiving (nor anyone else added to "recipients") notification emails when someone fills out the form. I have checked spam, but nothing. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 27, 2016 at 11:04 PM

    I have checked your form and I can see emails are being sent as normal, here is a log for a test submission that I have sent: 

    Please check the email history for your email addresses, here is a guide that will help you to check your email history: How-to-View-All-Your-Form-Email-History

    I can see you're using PayPal in your form, I would suggest you to enable the incomplete payment notification for your forms this way you will know when there is an incomplete payment, currently if there is no a payment, simply you will not be notified, here is the guide: How-to-Setup-Incomplete-Payment-Notification-E-Mail

    You may also enable IPN in your PayPal account so you will be notified as soon as you receive payments as well: How-to-Enable-IPN-for-Paypal

    If possible, please test your form again, you should be receiving emails, if you still do not receive emails, please let us know, we will be glad to help.