What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stuck on "please wait" after clicking submit button

    Asked by Cath32566 on June 29, 2016 at 09:04 AM

    I have integrated my jot form on my website and use mail chimp to email my clients.  When I click on the mail chimp button to take me to my website where the jot form is and fill out the form and hit the submit button for payment (I use paypal), all I get is "please wait."  it doesn't take me to the paypal account for processing payment.  I don't know if I'm doing something wrong :(

     

    Catherine

    Page URL:
    miaboudoir.com/summer-sale

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    JotForm Support

    Answered by John_Benson on June 29, 2016 at 09:40 AM

    I was able to replicate your issue. I wasn't able to submit the form. It is stuck on the 'Please wait..' message.

    Please try to re-embed the form using the iFrame method. It is possible that the scripts on your web page are having conflicts with the scripts on the form. 

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code