What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I thought I had downloaded my forms but now I can't find them.

    Asked by telcsw on June 30, 2016 at 01:59 PM

    I know the storage space is going to be limited, but I thought I could download older forms to save them. Is that true?


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    JotForm Support

    Answered by david on June 30, 2016 at 03:24 PM

    Yes, we allowed a month for accounts that were over limit to download older submissions before the excess were removed.  Several notifications were sent to the address associated with you account.

    I believe your data has not yet been fully removed and upgrading to a "Storage" account should restore anything that has been limited.  You can then  download the previous data:


    The same process will also download all your current data.