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telcswAsked on June 30, 2016 at 1:59 PM
I know the storage space is going to be limited, but I thought I could download older forms to save them. Is that true?
Thanks
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David JotForm SupportReplied on June 30, 2016 at 3:24 PM
Yes, we allowed a month for accounts that were over limit to download older submissions before the excess were removed. Several notifications were sent to the address associated with you account.
I believe your data has not yet been fully removed and upgrading to a "Storage" account should restore anything that has been limited. You can then download the previous data:
https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once
The same process will also download all your current data.