I thought I had downloaded my forms but now I can't find them.

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    telcsw
    Asked on June 30, 2016 at 01:59 PM

    I know the storage space is going to be limited, but I thought I could download older forms to save them. Is that true?

    Thanks

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    david
    Answered on June 30, 2016 at 03:24 PM

    Yes, we allowed a month for accounts that were over limit to download older submissions before the excess were removed.  Several notifications were sent to the address associated with you account.

    I believe your data has not yet been fully removed and upgrading to a "Storage" account should restore anything that has been limited.  You can then  download the previous data:

    https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once

    The same process will also download all your current data.