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  • Profile Image

    Form is not responsive in mobile phone

    Asked by NicoViljoen on July 01, 2016 at 03:20 AM

    It seems that as soon as I'm adding Widgets, that this is affected.

    If I add any widgets, the normal Address, Name, etc fields are cut

    off on the Right hand side of mobile.  Please advise as I'd like to add

    other widgets as well, but it affects the layout so that the form will only

    be able to be filled when at a computer.

     

    Regards

    Page URL:
    https://www.logogeek.co.za/pages/creative-brief

    Screenshot
    layout mobile responsive not responsive mobile iframe
  • Profile Image
    JotForm Support

    Answered by liyam on July 01, 2016 at 05:17 AM

    Hello NicoViljoen,

    I have checked your page it appears now that the form in it is already mobile responsive.  

    If you are still having problems viewing the form properly on your end, please do let us know.

    In addition, may I also recommend using the mobile responsive widget on your form and see if your form's responsiveness is still affected with other widgets, with this widget being included.

    Thanks.

  • Profile Image

    Answered by NicoViljoen on July 01, 2016 at 05:32 AM

    Hi...

     

    Thank you for your quick response.  I'm using iPhone 6S,

    but still exactly the same as the first image attached. My wife

    uses Samsung and Cuts the Widgets on the right as well.  Not

    sure what phone you use, but predominant users are either

    Apple or Samsung, on which we'd love to have it to show

    correctly...  Sorry for the hassle.

  • Profile Image
    JotForm Support

    Answered by Jan on July 01, 2016 at 09:34 AM

    I am using a Motorola Razr Android phone and I used Google Chrome to check your website. I also didn't encounter any issues with the form being responsive. Here's a screenshot from my phone:

    Just like what Liyam suggested, please try to insert the Mobile Responsive widget to your form.

    If it is still the same, please try to re-embed the form using the Iframe method. Here's a guide: Getting-the-Form-iFrame-Code

    Hope that helps. Thank you.