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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not showing properly in tablet or phone

    Asked by Karin on July 01, 2016 at 04:46 AM

    The form is working great on my Muse Desktop. However, I cannot get the form to appear on either my tablet (iPad) or my iPhone. I've created the website with Adobe Muse. And I used your widget Mobile Responsive but it doesn't work. I don't know what I'm doing wrong?

    Any help would be appreciated.

    Page URL:

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    JotForm Support

    Answered by Jan on July 01, 2016 at 08:17 AM

    I checked your webpage and the form disappeared when I reduce the browser's width. Please try to re-embed the form using the Iframe method. This will prevent script conflicts between the form and the webpage.

    Also, please make sure that the "Make this form responsive" is enabled in the Form Designer.

    If it is still not responsive, please add the Mobile Responsive widget to your form.

    Related guide: https://www.jotform.com/help/311-How-to-make-forms-mobile-responsive

    Hope that helps. Thank you.

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    Answered by KarinVerbruggen on July 04, 2016 at 05:32 AM

    Many thanks to you Jan! It works okay!

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    JotForm Support

    Answered by Jan on July 04, 2016 at 11:20 AM

    Glad I can help. If you need any help, let us know. Thank you.