I can't get the correct form to show on Facebook

  • bridgerjones
    Asked on July 2, 2016 at 1:15 AM

    Hi,

    I have the same problem and have tried the solution above. I cannot get the correct form to show on Facebook. What is the solution?

  • Elton Support Team Lead
    Replied on July 2, 2016 at 1:25 AM

    When you update your form in the form builder, it should automatically reflect on your Facebook page.

    However, if you mean you can't get the right form to appear on your Facebook page, please make sure to remove the app first in your Facebook page as I've instructed on the other thread.

    I cant get the correct form to show on Facebook Image 1 Screenshot 40

    After that, go to your my forms page and edit the form you want to put in your Facebook page.

    Here's how:

    1. 1. Click Publish and then under PLATFORMS, click Facebook.

    I cant get the correct form to show on Facebook Image 2 Screenshot 51

    2. Select Facebook then click the "ADD JOTFORM TAB" button.

    I cant get the correct form to show on Facebook Image 3 Screenshot 62

    3. A Facebook window would appear, follow the onscreen steps to complete the setup.

    Here's a full guide: https://www.jotform.com/help/22-Adding-a-form-to-your-Facebook-page