What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form shows "This form is currently unavailable!" warning when loaded

    Asked by haug on July 08, 2016 at 11:54 AM
    However, after I integrated, my Form no longer works. It just gives me an error "This form is currently unavailable!" (see https://form.jotform.com/61794233831256). I also cannot move the fields around any more in the editor. I don't know if it's relatee to the custom fields or not, but it's a problem. I have tried reloading the page, but it did not help.
  • Profile Image
    JotForm Support

    Answered by Mike_G on July 08, 2016 at 12:01 PM

    I have checked your account and found out that the form is disabled. I have enabled your form for you and you may be able to view it once again.

    The information on how you can enable and disable your form is found in this guide: How-to-enable-disable-a-form

    If you have any other questions or concerns, please feel free to contact us anytime.

    Thank you.

  • Profile Image

    Answered by haug on July 08, 2016 at 12:46 PM
    So are you saying that if the form is disabled, I cannot even preview it myself nor move fields around?
  • Profile Image
    JotForm Support

    Answered by Mike on July 08, 2016 at 01:50 PM

    The form should be editable even when it is disabled.

    Are you still facing the issue with the fields which are not draggable? Could you please try to edit the form in any other browser to see if that makes any differences?

  • Profile Image

    Answered by haug on July 13, 2016 at 01:45 PM
    I just checked and indeed the elements in the form are now draggable.
    However, I am still having issues with the interface. For example, when I try to edit n HTML-text element, most of the text is covered by a grey bar:
    And the menu at the top of the page is also covered with a grey bar:
  • Profile Image
    JotForm Support

    Answered by david on July 13, 2016 at 02:10 PM

    I checked your most recent form and I am unable to reproduce the grey bar issue when editing the form.  Unfortunately, screenshots do not work as attachments for emails.  If you wouldn't mind attaching a screenshot to your forum post, we will be happy to see what the cause may be:


  • Profile Image

    Answered by haug on July 13, 2016 at 02:12 PM

    Here are the screenshots:


  • Profile Image

    Answered by haug on July 13, 2016 at 02:15 PM

    I don't get it. Why are the screenshots not uploading?


    OK, try this:

    Screenshot 1: http://screencast.com/t/Mntu6aWfktC8

    Screenshot 2: http://screencast.com/t/xQbESxDksw79



  • Profile Image
    JotForm Support

    Answered by david on July 13, 2016 at 02:32 PM

    I checked in a few different browser and each one showed the HTML fields correctly:

    If possible, try a fresh browser.  If you are using Chrome, try FireFox and visa versa.  If that still doesn't allow for things to show correctly, let us know and we will be happy to have another look.