My autoresponder email is not working

  • Profile Image
    Griderss
    Asked on July 11, 2016 at 12:21 PM

    Hello,

    Since my, Auto Responder isn't working and god knows I tried to fix it? Can I use my Notifier as an Auto Responder to people who buy my stuff?

    People buy my eBooks and the Auto Responder sends my ebook to them. Not working? What alternative do I have?

    I love you guys... keep up the good work.

     

    Love

     

     

  • Profile Image
    Welvin
    Answered on July 11, 2016 at 01:29 PM

    It seems that you own a domain name. Please try to setup an SMTP in the form to send your autoresponder email.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Basically, use a custom sender in the form. Make sure to ask your form submitters to add your own email to their safe sender or contact list. 

    I would also suggest asking your submitters to check their spam folder to see if th email is there. Tell them that you are sending from Jotform using noreply@jotform.com.