What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My autoresponder email is not working

    Asked by Griderss on July 11, 2016 at 12:21 PM

    Hello,

    Since my, Auto Responder isn't working and god knows I tried to fix it? Can I use my Notifier as an Auto Responder to people who buy my stuff?

    People buy my eBooks and the Auto Responder sends my ebook to them. Not working? What alternative do I have?

    I love you guys... keep up the good work.

     

    Love

     

     

    autoresponder email
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    JotForm Support

    Answered by Welvin on July 11, 2016 at 01:29 PM

    It seems that you own a domain name. Please try to setup an SMTP in the form to send your autoresponder email.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Basically, use a custom sender in the form. Make sure to ask your form submitters to add your own email to their safe sender or contact list. 

    I would also suggest asking your submitters to check their spam folder to see if th email is there. Tell them that you are sending from Jotform using noreply@jotform.com.