How can I get my jotform to load correctly in WordPress?

  • Profile Image
    MimiL
    Asked on July 11, 2016 at 02:32 PM

    Hi there,

     

    I have a student registration form and when we click submit it says "Please wait..." and never finishes loading or submitting the form. We've tried from our computers as well as our mobile phones. 

     

    Thanks for any help you can provide!

     

    -Mimi Lonsdorf

    Peninsula Ballet Theatre

  • Profile Image
    BJoanna
    Answered on July 11, 2016 at 03:26 PM

    I have tested your embedded form and I was able to replicate mentioned issue, When I clicked on submit button, "Please wait..." message was shown and form was not submitted.

    After that I have tested your standalone form and I was able to submit it without any issues. 

    Please try to re-embed your form with iFrame code to see if that will resolve your issue. Inside of this guide you can find how to get iFrame code of your form: 

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Hope this will help. Let us know if you need further assistance.