JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Do you mean to say that the products in the PayPal field cannot be deselected? I have checked your JotForm and see that the products in the payment field are required fields. So the products once selected, they cannot be deselected.
You may uncheck the required option for the products in the payment field so that they should be able to work normally.
Hope this information helps!
Thank you Kiran,
That worked,is there a way to test the full process without having to actually pay the amount?
Hamish Williams / Director
firstname.lastname@example.org / +64 22 3815450
Clan Lab Testing
To securely send me large files please use: https://www.hightail.com/u/hamishwilliams
On behalf of my colleague Kiran, you are most welcome. Since the new concern is not related to deselecting a product, and also to better assist you with your latest concern, I have moved the question to its own thread. Please follow this link to view that thread: https://www.jotform.com/answers/880354. Regards.
This doesn't seem to work anymore. I've unchecked "required" and I still can't deselect a product on the Paypal section of my jotform.
I see that you have opened a separate thread for the issue that you are experiencing. We'll address the issue on your thread shortly.
Please stay tuned. Thanks!