What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to deselect a product from paypal form?

    Asked by hamishclanlab on July 11, 2016 at 08:29 PM
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    JotForm Support

    Answered by Kiran on July 11, 2016 at 10:52 PM

    Do you mean to say that the products in the PayPal field cannot be deselected? I have checked your JotForm and see that the products in the payment field are required fields. So the products once selected, they cannot be deselected. 

    You may uncheck the required option for the products in the payment field so that they should be able to work normally.

    Hope this information helps!

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    Answered by hamishclanlab on July 12, 2016 at 12:45 AM
    Thank you Kiran,
    That worked,
    is there a way to test the full process without having to actually pay the amount?

    Hamish Williams

    Hamish Williams / Director
    hamish@clanlab.co.nz / +64 22 3815450
    Clan Lab Testing
    To securely send me large files please use: https://www.hightail.com/u/hamishwilliams

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    JotForm Support

    Answered by Chriistian on July 12, 2016 at 02:23 AM

    On behalf of my colleague Kiran, you are most welcome. Since the new concern is not related to deselecting a product, and also to better assist you with your latest concern, I have moved the question to its own thread. Please follow this link to view that thread: https://www.jotform.com/answers/880354. Regards.

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    Answered by baycupadmin on August 22, 2016 at 02:28 PM

    This doesn't seem to work anymore. I've unchecked "required" and I still can't deselect a product on the Paypal section of my jotform.

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    JotForm Support

    Answered by Kiran on August 22, 2016 at 03:12 PM


    I see that you have opened a separate thread for the issue that you are experiencing. We'll address the issue on your thread shortly.


    Please stay tuned. Thanks!