What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Gear & properties button not working

    Asked by MYBIGBUDDY on July 12, 2016 at 04:21 AM


    I use the "gear", properties button a lot to duplicate. It is now not working. Nothing happens when i click on it. Why is this?

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    JotForm Support

    Answered by ashwin_d on July 12, 2016 at 05:18 AM


    I'm sorry for the trouble caused to you.

    With which form you are having this issue with? I did check your last edited form and did not find any issue with that. I was able to click on the gear icon and click on the edit properties option. Please check the screenshot below:


    Which browser are you using and having issues with? I would suggest you to please clear your browser cache or use firefox browser and see if that solves your problem.

    We will wait for your response.

    Thank you!

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    Answered by MYBIGBUDDY on July 12, 2016 at 08:46 AM
    Thank you. I have cleared both the jotform cache and the browser cache and i still cannot do it. The gear works on the lines i have across the page, but not on the text boxes. I can see you can do it but I cannot! And i have always done so. Any other suggestions please?
    London Office Manager
    Phone or text: 07841 669166
    Mail: jill@mybigbuddy.com
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    JotForm Support

    Answered by ashwin_d on July 12, 2016 at 10:04 AM

    Hello Jill,

    Sorry to hear that clearing browser cache does not help you. Please let us know which browser you are using. Can you please use any other browser and see if that helps you?

    You may also like to edit your form in incognito window of browser:

    Ctrl+Shift+N - Chrome

    Ctrl+Shift+P - Firefox

    We will wait for your response.

    Thank you!