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prashantsharda2kAsked on July 12, 2016 at 5:39 AM
Hi
i am not receiving form submissions on my email id prashantsharda2k@gmail.com. All form submissions are not coming to my id.
Please help
thanks
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beril JotForm UI DeveloperReplied on July 12, 2016 at 7:50 AM
We are sorry for the inconvenience that may have caused. Your email address, prashantsharda2k@gmail.com. is IN our bounce list.
Results shows;
Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT
prashantsharda2k@gmail.com is NOT in the unsubscribe listI removed it from the bounce and unsubscribe lists.
In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist
https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
If you have any question or issues, please do not hesitate to contact us. We will be glad to assist you.
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prashantsharda2kReplied on July 12, 2016 at 8:46 AMthank you.
Hope now it will work properly.
Any precaution i need to take? so that it doesn't happen again.
thanks
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beril JotForm UI DeveloperReplied on July 12, 2016 at 10:12 AM
You're most welcome.=) In the future, if you have similar problems you can also remove your email address from bounce list on your side.
https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list
Feel free to contact us anytime we will be happy to assist you.