What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification not being sent.

    Asked by MCISP on July 12, 2016 at 08:06 PM


    Hi, I've been using jotform for a long time on a different account, and i never had any problems.

    In the form above, I'm not receiving e-mail notifications.
    Any tips?



    Rifaat Kouaider 

    Page URL:

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    JotForm Support

    Answered by Chriistian on July 12, 2016 at 11:31 PM

    Your email address was added to the bounce list, which is why you are not receiving email notifications. I have now removed the email address from the bounce list so you should receive the next email notifications successfully.

    For more information on the bounce list and how to remove an email address from it, please follow this guide: How to Remove Your Email Address from Bounce List.