What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Receipts for credit card charges

    Asked by Louise Ryan  on July 13, 2016 at 08:03 AM

    Hi there, 


    I have 2 charges on my American Express stating JOTFORM INC. SAN FRAN

    1. on the 16th June - 13.84

    2. on the 20th June - 219.01


    Please can I get a receipt for both charges sent to my email address.




  • Profile Image
    JotForm Support

    Answered by Kiran on July 13, 2016 at 10:53 AM

    I am not able to find any accounts registered with this email address. Using the IP address, I see that there is an account Maxinefester which was upgraded to Bronze monthly on Jun 16, 2016 and upgraded again to Silver Yearly on Jun 20, 2016. But the account was changed again to Silver monthly plan on the same date.

    You may check the invoices in the billing section of the account settings.



    If you referring to any other account, please let us know. We will be happy to assist.