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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notifications: JotForms I have created not sending emails to our helpdesk

    Asked by olt on July 13, 2016 at 12:27 PM

    Hi Guys,

    A Jot Form I have created doesn't appear to be sending properly to our helpdesk.

    This is bizarre as the form in question was cloned from another Jot Form (which I have confirmed is working correctly)

    Although the content in the form itself is different, the email settings are largely the same.

    The Jot Form in question is: https://form.jotformeu.com/61944922115354



    Page URL:

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    JotForm Support

    Answered by Kevin_G on July 13, 2016 at 01:28 PM

    I have checked the email address you're using in your form and I can see it is in our bounce list, here is the reason for that:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have removed it from there and tested your form, I can see it works fine now.

    I would suggest you to follow this guide in order to properly set up your email notifications and avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    You can also check and remove an email address from the bounce list on your end, here is the guide that will help you with that: How-to-remove-your-email-address-from-bounce-list

    If possible, please ask your email provider to white-list our IP addresses, here is the link with this info: Whitelisting-JotMails-IP-Addresses

    Hope this helps.