Seeing many emails as FAILED

I check the email log and see some emails as sent and more as failed. The email address it working fine and I go get emails to it. I tried to send a test email from Jotform and that one failed as well. Please advise why is that

Hello 2Chicks,

I have checked your logs and I was able to see the list of failed emails. However, I noticed that there were 3 emails that went through. 

I also did not find your email address in the bounce list. So I assume that this matter has been resolved before I could get into it. So if in case you get to experience email delivery failures again, please do let us know.

Thanks.

Hello,

I just tried 2 test emails and both failed. I am not seeing the emails even hit my side. The MX record points to a spam firewall so I see all emails here first before they even hit the mail server. At this point the email doesnt even hit my firewall

This is very crucial getting many complaints from irate customers who emailed us and we never got back to them not good. 

Well I just changed the recipients email on the form. When I check the history on the 2 new emails I added it says SENT but we didnt get those emails either so now it really doesnt make any sense. Any thoughts as the email is working just fine

Have you checked your spam folder? The recipient went to bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

- us-sub1.jotservers.com

- us-sub2.jotservers.com

- aws-sub1.jotservers.com

- aws-sub2.jotservers.com

- us-app2.jotservers.com

- jotservers.com

- jotmails.com

- jotform.com

- amazonses.com

- email.amazonses.com

- *.smtp-out.amazonses.com

- jotform.co

- secure.jotform.co

- s3.amazonaws.com  

- static-interlogyllc.netdna-ssl.com

Let us know if you need more help.

Hello,

The emails never make it to my email server. You guys keep talking about bounce list but why does it keep going there all the time when the email address is valid and working. I already added a bunch of your domains to my accept list but I NEVER get the emails so it seems to me there is a major issue on your end not mine

I just checked the 2 email address that I added yesterday and they are not on the bounce list but I am not getting those emails

Upon checking your notification configuration, I can see that the sender name is missing in all your forms:

Please make sure to assign a value in your "Sender Name". You can assign a field from your form where the user enters her name (usually the"Name" field -or similar), or you can leave "JotForm" as its default value.

Our mail logs shows good delivery:

I would suggest you add a personal email address as the recipient  just for testing purposes. Let us know what happens.

Definitely something on your smtp server that doesn't like our domain. I switched the smtp server to one that I use and now I am getting the emails just fine

I have been sending test submissions like crazy past couple of days any chance of being able to reset the counter a bit since a bunch are just test ones?

I have reset a bit your submissions counter considering that you have done many tests. So, right now the counter is 20 used out of 100.

Thank you!!