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ImpacctAsked on July 14, 2016 at 4:04 PM
A notification e-mail that has been working properly for quite some time is now failing each time.
Please see attached image from the e-mail history.
Please advise as to why this e-mail is failing and let me know what can be done to make it succeed
Thanks!
-Ilana
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David JotForm Support ManagerReplied on July 14, 2016 at 5:32 PM
The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.
Here are our domain names:
- us-sub1.jotservers.com
- us-sub2.jotservers.com
- aws-sub1.jotservers.com
- aws-sub2.jotservers.com
- us-app2.jotservers.com
- jotservers.com
- jotmails.com
- jotform.com
- amazonses.com
- email.amazonses.com
- *.smtp-out.amazonses.com
- jotform.co
- secure.jotform.co
- s3.amazonaws.com
- static-interlogyllc.netdna-ssl.com
Let us know if you need more help, we will be glad to assist you.
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ImpacctReplied on July 19, 2016 at 3:28 PM
Thank you!