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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms are not reaching my email

    Asked by gspaint on July 15, 2016 at 04:46 PM

    My form submissions are not being received in my emails.

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    JotForm Support

    Answered by Kevin_G on July 15, 2016 at 09:10 PM

    I have checked your email address and I can see it is currently in our bounce list, here is the reason for that: 

    Reason(s) : 554 5.7.0 [internal] sending account

    I would suggest you to follow this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    In case that note emails are not being received, then you can check your email address if it is in our bounce list and if it is there you can remove it, here is the guide: How-to-Prevent-Email-Bouncing-Related-Issues

    Please test your form and let us know if the issue still persists.