What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I subscribe to a paid plan, can I cancel any moment?

    Asked by samwel on July 16, 2016 at 09:38 AM

    when I subscribe to a paid plan , which can cancel any moment ?

    subscribe paid plan
  • Profile Image
    JotForm Support

    Answered by Boris on July 16, 2016 at 12:21 PM

    Yes, you can cancel your subscription at any time, and when the already paid period runs out you will not be charged again. Our subscriptions automatically renew after a month, year, or two-years, based on which subscription you have chosen.

    All you need to do is make sure to cancel your subscription when you no longer need the paid status, and to do it before the next billing date for your subscription.

    You can upgrade your subscription by following this guide:

    https://www.jotform.com/help/331-How-to-upgrade-my-account

    You can downgrade your subscription back to free plan by following this guide:

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-back-to-Free-Account

    If you need any clarifications regarding the above, kindly let us know and we'll be happy to help. Thank you.