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  • Profile Image

    e-mails not being forwarded

    Asked by backalleycreations on July 18, 2016 at 12:15 PM

    I have a form made for a contact on my website. However I have not been getting any e-mails from my contacts. People go to my website and fill out the contact form. But that information never gets emailed to me. Why is this? I have an e-mail address on file. Any help would be awesome.

     

    Thanks again, Matt

    Page URL:
    http://www.backalleycreations.com/contact%20us.htm

    E-mails forwarded contact form fill thanks
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 18, 2016 at 01:33 PM

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com