e-mails not being forwarded

  • backalleycreations
    Asked on July 18, 2016 at 12:15 PM

    I have a form made for a contact on my website. However I have not been getting any e-mails from my contacts. People go to my website and fill out the contact form. But that information never gets emailed to me. Why is this? I have an e-mail address on file. Any help would be awesome.

     

    Thanks again, Matt

    Page URL: http://www.backalleycreations.com/contact%20us.htm
  • David JotForm Support Manager
    Replied on July 18, 2016 at 1:33 PM

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    e mails not being forwarded Image 1 Screenshot 20

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com