JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
e-mails not being forwardedAsked by backalleycreations on July 18, 2016 at 12:15 PM
I have a form made for a contact on my website. However I have not been getting any e-mails from my contacts. People go to my website and fill out the contact form. But that information never gets emailed to me. Why is this? I have an e-mail address on file. Any help would be awesome.
Thanks again, Matt
The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "firstname.lastname@example.org" sender.
Here are our domain names: