What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to delete my storage space?

    Asked by homersoda on July 18, 2016 at 12:42 PM

    I'm over my limit - but I can't seem to figure out how to delete some of the storage!

    Please help!

    overlimit upload space delete storage space
  • Profile Image
    JotForm Support

    Answered by John_Benson on July 18, 2016 at 01:36 PM

    You need to delete the submissions that has attachments or uploaded files in order to clear up your storage space. Currently, your upload space is at 474.77 MB. You only have 100 MB of upload space for the free plan. I recommend you to upgrade to paid plan to increase your upload space, please check our pricing page for further information.

    Here's a guide how to delete submissions:

    1. Click the My Forms button, select your form with submission and click the Submissions button.

    2. In the Submissions page, you can delete the preview submission by clicking the trash can or you can just delete all submissions at once.

    Note: All deleted submission is not recoverable. Please check this guide how to download submissions.

    Hope that helps. Let us know if you need any further help. Thank you.

  • Profile Image

    Answered by homersoda on July 22, 2016 at 12:57 PM

    I deleted everything, but it is STILL high!

    I think it is images that I have uploaded - but I can't seem to figure out how to delete THOSE files.  Please advice

  • Profile Image

    Answered by victor on July 22, 2016 at 01:44 PM

    Sorry for the inconvenience. I have just reviewed your account and you are still over the limit for the files storage.

    Before I go en delete the unwanted files, I would like first wish to confirm the form in question. I believe that you issue is with the form

    2015 Homer Soda Merchandise Vendor Form

    which contains around 287 files

    If this is not the form you are having problems, please let us know. Once we know the correct form and the files, we will be glad to remove it for you.

  • Profile Image

    Answered by homersoda on July 23, 2016 at 07:01 AM

    Yes!  Please delete that one!  Thank you

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    JotForm Support

    Answered by John_Benson on July 23, 2016 at 12:00 PM

    As per your request, the form 2015 Homer Soda Merchandise Vendor Form that has 287 upload files has now been deleted.

    I can see that the upload space reduced from 300mb to 90.94mb. 

    Let us know if you need further help. Thank you.