What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not receiving email notifications

    Asked by thechelseataylor on July 18, 2016 at 05:02 PM

    I noticed that since July 5/6 I have not been receiving email notifications on form submissions. I tried going in and forwarding the submissions to my email directly and I am still not receiving any of the emails sent from my JotForm account. My gmail address is working completely fine- this is the only site I am not receiving emails from. 

    How do I need to resolve this?

    I included the form on my website, but had a form filled out through a direct link today and still did not receive an email.

    Page URL:
    http://www.thechelseataylor.com/SESSION-INQUIRY

    email notifications not receiving email email receiving
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    JotForm Support

    Answered by Welvin on July 18, 2016 at 07:24 PM

    Gmail is known to work best with Jotform. Your latest form submissions were sent based on our logs. But I see that you were using your own email as the custom sender email of the form. Please note that Gmail has updated their own DMARC policy (https://dmarc.org/). With this policy, they're blocking outgoing emails that are sent outside their servers.

    If you'd like to use your own email, please use the SMTP method instead: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form. Otherwise, you are free to switch to our default which is the noreply@jotform.com

    Please check this guide for more troubleshooting tips:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please do not hesitate to get back to us if you need further assistance.