What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No submissions on the mail.

    Asked by Mosflat on July 19, 2016 at 09:16 AM

    Hello!

    Since 14th of July i do not receive submissions on my e-mail. Please help me solve the problem!

    Page URL:
    http://www.mosflat.ru/

    Submissions problem hello not receive
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    JotForm Support

    Answered by david on July 19, 2016 at 11:28 AM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

  • Profile Image

    Answered by Mosflat on July 20, 2016 at 06:52 AM

    Thanks David!

    But i still do not receive it on agents@mosflat.ru

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    JotForm Support

    Answered by Kevin_G on July 20, 2016 at 10:53 AM

    That email address is currently in our bounce list, this is why you're not receiving emails, here is the reason: 

    Reason(s) : smtp; 554 5.7.1 Spam message rejected; If this is NOT spam contact abuse at hoster.ru

    I removed that email address and you should receive your emails now, besides to what David suggested above I would like to suggest you to ask your email provider to white-list our IP addresses so you avoid emails from us being blocked due to a security filter: Whitelisting-JotMails-IP-Addresses

    Hope this helps.
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    Answered by FARMASUISSESRL on July 20, 2016 at 11:08 AM

    i have the same problem, is my adress in your bounce list???

     

  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 20, 2016 at 12:10 PM

    @FARMASUISSESRL,

    I can see you have already opened another thread to report the same issue, here is the link: https://www.jotform.com/answers/886695 

    You received an answer there, please check and reply there if the issue still persists. 

     

  • Profile Image

    Answered by Mosflat on September 26, 2016 at 04:46 AM

    Please delete nk@mosflat.ru from your bouncing list. Once again we do not receive emails on that address

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    JotForm Support

    Answered by Chriistian on September 26, 2016 at 05:28 AM

    I have now removed the email address nk@mosflat.ru from the bounce list. You should be able to receive the next notifications successfully.

    You can also remove an address from the bounce list using your account. Simply follow this guide on How to Remove Your Email Address from Bounce List.

    Please ask your email service provider to whitelist jotform's addresses to prevent further bouncing related issues. Here's a list of our addresses: Whitelisting JotMails IP Addresses.

    Regards.