- MosflatAsked on July 19, 2016 at 09:16 AM
Since 14th of July i do not receive submissions on my e-mail. Please help me solve the problem!Page URL:
- JotForm SupportdavidAnswered on July 19, 2016 at 11:28 AM
I checked our email logs for the address in your form and they have indeed been failing. It looks like your address was rejecting the emails as spam. When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.
I removed your address from the list and the notifications should attempt to send once again. For more information on how to prevent this from happening again in the future, please see the following guide:
- MosflatAnswered on July 20, 2016 at 06:52 AM
But i still do not receive it on firstname.lastname@example.org
- JotForm SupportKevin_GAnswered on July 20, 2016 at 10:53 AM
That email address is currently in our bounce list, this is why you're not receiving emails, here is the reason:Reason(s) : smtp; 554 5.7.1 Spam message rejected; If this is NOT spam contact abuse at hoster.ru
I removed that email address and you should receive your emails now, besides to what David suggested above I would like to suggest you to ask your email provider to white-list our IP addresses so you avoid emails from us being blocked due to a security filter: Whitelisting-JotMails-IP-Addresses
Hope this helps.
- FARMASUISSESRLAnswered on July 20, 2016 at 11:08 AM
i have the same problem, is my adress in your bounce list???
- JotForm SupportKevin_GAnswered on July 20, 2016 at 12:10 PM
I can see you have already opened another thread to report the same issue, here is the link: https://www.jotform.com/answers/886695
You received an answer there, please check and reply there if the issue still persists.
- MosflatAnswered on September 26, 2016 at 04:46 AM
Please delete email@example.com from your bouncing list. Once again we do not receive emails on that address
- JotForm SupportChriistianAnswered on September 26, 2016 at 05:28 AM
I have now removed the email address firstname.lastname@example.org from the bounce list. You should be able to receive the next notifications successfully.
You can also remove an address from the bounce list using your account. Simply follow this guide on How to Remove Your Email Address from Bounce List.
Please ask your email service provider to whitelist jotform's addresses to prevent further bouncing related issues. Here's a list of our addresses: Whitelisting JotMails IP Addresses.