What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form was only sent to one email?

    Asked by denversfoodtrucks on July 19, 2016 at 02:20 PM

    Hi Jot Form Team!

    I recently had customer fill out a form and for some reason it only sent it to on email (joe@snocalshavedice.com) and not to everyone on the list.

    Can you please let me know why this might have happened? It has been fine in the past and I don't believe we changed anything?

    Thank you so much!

    Page URL:
    http://www.denversfoodtrucks.com/bookatruck/

    email sent fill and href
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 19, 2016 at 03:23 PM

    Upon checking the recipient emails, only one was found in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Please check the spam folder for the other recipients. Also,  whitelist our domain names, within each email, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.