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denversfoodtrucksAsked on July 19, 2016 at 2:20 PM
Hi Jot Form Team!
I recently had customer fill out a form and for some reason it only sent it to on email (joe@snocalshavedice.com) and not to everyone on the list.
Can you please let me know why this might have happened? It has been fine in the past and I don't believe we changed anything?
Thank you so much!
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David JotForm Support ManagerReplied on July 19, 2016 at 3:23 PM
Upon checking the recipient emails, only one was found in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Please check the spam folder for the other recipients. Also, whitelist our domain names, within each email, as we use Amazon SES method for "noreply@jotform.com" sender.
Here are our domain names:
- us-sub1.jotservers.com
- us-sub2.jotservers.com
- aws-sub1.jotservers.com
- aws-sub2.jotservers.com
- us-app2.jotservers.com
- jotservers.com
- jotmails.com
- jotform.com
- amazonses.com
- email.amazonses.com
- *.smtp-out.amazonses.com
- jotform.co
- secure.jotform.co
- s3.amazonaws.com
- static-interlogyllc.netdna-ssl.com
Let us know if you need more help.