Form was only sent to one email?

  • Profile Image
    denversfoodtrucks
    Asked on July 19, 2016 at 02:20 PM

    Hi Jot Form Team!

    I recently had customer fill out a form and for some reason it only sent it to on email (joe@snocalshavedice.com) and not to everyone on the list.

    Can you please let me know why this might have happened? It has been fine in the past and I don't believe we changed anything?

    Thank you so much!

  • Profile Image
    BDAVID
    Answered on July 19, 2016 at 03:23 PM

    Upon checking the recipient emails, only one was found in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Please check the spam folder for the other recipients. Also,  whitelist our domain names, within each email, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.