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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications.

    Asked by Mara on July 20, 2016 at 11:57 AM

    Hi there,


    I've recently came to realise that Jotform is no longer sending me information of forms i have available on my website. My website (www.mousse.pt) has a Jotform form where clients can insert their details and contact information which upon submitting should forward the information to my email (info@mousse.pt). Now, the problem here is that since May 2016, i've stopped receiving this information - although clients claim to have submitted the form. Could you please have a look and make sure everything is working properly? thanks in advance!



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    JotForm Support

    Answered by BDAVID on July 20, 2016 at 01:01 PM

    The email address was in bounce list, but it has now been white-listed: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Your notification is not well setup, the sender name is missing:

    Make sure to assign a value in your "Sender Name". You can assign a field from your form where the user enters her name (usually the"Name" field -or similar), or you can leave "JotForm" as its default value.

    In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:


    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com