What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    paid my subscription 2 times in 2015

    Asked by charlesworth12 on July 25, 2016 at 02:59 PM

    HI ..MY USERNAME IS CHARLESWORTH12

    AS I AM DUE TO RENEW MY SUBSCIPTION FOR  YEAR 2016  $90.   I CAN SEE THAT I PAID TO JOTFORM 2 TIMES 

    IN 2015   2015-09-05  + 2015-08-13     BOTH AT  $90.00.   I HAVE CHECKED WITH MY PAYPAL ACCOUNT TO FIND

    OUT IF  I AM MISTAKEN  BUT IT APPEARS AS THOUGH THESE PAYMENTS HAVE BEEN MADE 

    COULD YOU ADVISE ME IF I HAVE NOT UNDERSTOOD THE SITUATION.

    MANY THANKS FOR YOUR TIME   /  STEVE PERRY

     

    EMAIL  stephenperry65@yahoo.co.uk

    2015 times in JotForm find checked thanks
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 25, 2016 at 05:07 PM

    You are correct, the are two subscription for the same account. I have cancelled one of them(reference #: INT150813-2238-54461) and fully refunded it. 

    So, your account is in a good standing and will stay in Premium yearly(Subscription Number:S-4T293191YT591190P) which renews on Sep 5, 2016.

    Let us know if you need anything else, we will be glad to assist you.

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    Answered by charlesworth12 on July 26, 2016 at 05:45 AM
    many thanks for your time and assistance i wish to continue with the same account for years to comeassume the money will still be taken out automatically without me having to place it on my to do listregards steve perry in blackpool
    ...
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    JotForm Support

    Answered by beril on July 26, 2016 at 07:14 AM

    As far as I understand from your thread, you want to cancel auto renewal. Unfortunately, it is not possible to disable the auto-renewal. If you want to downgrade your account,you can do it on billing page so you will not payment anymore. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you. 

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    Answered by charlesworth12 on July 26, 2016 at 11:45 AM

    Hi Beril no i wish to continue with jot form for the foreseeable futurei am very happy with the program i just wanted to confirm that my next paymentof $90.00 will be taken out of my paypal account automatically so that i don't need to remember to pay it regards steve perry( charlesworth12 )
    ...
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    JotForm Support Manager

    Answered by Jeanette on July 26, 2016 at 12:43 PM

    Steve, the answer is yes, all of our subscriptions renew automatically without the need for you to remember to pay.

    Cheers!